## Digital Experience Management Gain comprehensive insights into end-user experience with business-critical SaaS applications. Monitor performance metrics, identify connectivity issues, and proactively support user productivity. [Download Product Brief](/content/resources/dem-product-brief/index.html) [Request Demo](/content/get-demo/index.html) ### End-User Experience Insights Monitor application performance, identify user connectivity issues, and ensure optimal productivity with comprehensive digital experience management ### Performance Monitoring Real-time insights into response times and latency between users and business-critical SaaS applications like Microsoft O365. - • DNS and connection response times - • Per-request timing metrics - • Application-specific performance data - • Continuous monitoring across all users ### User & Device Analytics Detailed performance metrics by application, user, and device to identify outliers experiencing connectivity issues. - • Per-user performance tracking - • Device-specific metrics - • Outlier identification and alerts - • Comparative peer analysis ### Proactive Support Enable IT teams to proactively identify and resolve connectivity issues before they impact user productivity and business value. - • Proactive issue identification - • Reduce helpdesk calls - • Boost workforce productivity - • Strategic performance insights ## How Digital Experience Management Works Integrated with the iboss Zero Trust SASE Platform to provide comprehensive performance monitoring and user experience insights ### Integrated Performance Monitoring The Digital Experience Management Add-On leverages the iboss Zero Trust SASE platform's continuous monitoring capabilities to measure connection metrics and provide comprehensive visibility into user application performance. #### Zero Trust SASE Integration Users and devices connect through the iboss Zero Trust SASE cloud security platform for access, security, and visibility. #### Continuous Metrics Collection Real-time measurement of DNS response times, connection latency, and per-request timing metrics. #### Per-Request Visibility Every transaction is associated with timing and latency metrics for comprehensive performance analysis. ### Performance Analytics Dashboard Comprehensive dashboards provide latency and timing data for applications, users, and devices with intelligent outlier identification. #### Application Performance Overall response times to applications across all users with application-specific metrics. #### User & Device Insights Detailed timing between specific users, devices, and applications for targeted analysis. #### Outlier Detection Automatic identification of users and devices with slower connections relative to peers. ## Key Benefits Transform your IT operations with proactive user experience management and data-driven performance insights #### Boost User Productivity Identify and resolve connectivity issues quickly to ensure users remain highly productive and effective at delivering business value. #### Proactive IT Support Enable comprehensive visibility into user connectivity to provide proactive support before issues impact productivity. #### Optimize SaaS Performance Ensure optimum performance of critical SaaS applications with continuous monitoring and performance analytics. #### Real-Time Insights Provide real-time insights for swift resolution of performance issues and application connectivity problems. #### Strategic Decision Making Empower strategic decision-making with data-driven application performance insights and user experience metrics. #### Reduce Helpdesk Calls Proactively resolve connectivity and performance issues to reduce helpdesk calls and improve user satisfaction. ## Digital Experience Use Cases Real-world scenarios where Digital Experience Management provides critical visibility and performance insights ### Microsoft O365 Performance Monitoring Monitor response times and latency between users and Microsoft O365 applications to ensure optimal productivity for business-critical workflows. #### Email & Calendar Performance Monitor Outlook response times and identify connectivity issues affecting email productivity. #### SharePoint & Teams Optimization Ensure optimal performance for collaboration tools and document management systems. #### User Experience Analytics Compare individual user performance against peers to identify connection issues. ### SaaS Application Troubleshooting Quickly identify whether performance issues are related to specific applications, SaaS providers, or individual user/device problems. #### Application-Level Issues Identify when performance problems affect all users accessing a specific SaaS application. #### User-Specific Problems Pinpoint connectivity issues affecting individual users or devices for targeted support. #### Provider Performance Tracking Monitor SaaS provider performance trends and identify service degradation patterns. ### Remote Workforce Optimization Ensure remote and hybrid workers maintain optimal connectivity to business-critical applications #### Connectivity Analysis Monitor home office and mobile connectivity performance #### Performance Benchmarking Compare remote worker performance against office baselines #### Proactive Alerts Identify remote workers experiencing connectivity issues #### Optimization Insights Provide recommendations for improving remote connectivity ## Ordering Information Add Digital Experience Management capabilities to your iboss Zero Trust SASE Platform ### Digital Experience Management Add-On **SKU:** Digital Experience Management Add-On **Required Package:** Zero Trust Core or Higher Seamless integration with existing platform No additional infrastructure required #### Ready to Get Started? Enhance your Zero Trust SASE platform with comprehensive digital experience management capabilities. [Request Demo](/content/get-demo/index.html) [Download PDF](/content/storage/2023/08/Digital-Experience-Management-Add-On.pdf) ## Get the Digital Experience Management Product Brief How iboss DEM gives IT visibility into user connectivity and SaaS performance to identify and resolve issues before they impact productivity. [PDF Download](/content/resources/dem-product-brief/index.html) **Digital Experience Management Add-On Product Brief** Boost user productivity with proactive IT support and end-to-end visibility into user connectivity and critical SaaS application performance. ## Optimize User Experience Today Gain comprehensive insights into user performance with business-critical SaaS applications. Enable proactive support and ensure optimal productivity across your organization. [Request Demo](/content/get-demo/index.html) [View Pricing](/content/pricing/index.html)