Technical Support
Our support center is staffed by a global team of experienced support engineers committed to your success. We believe that a partnership with our customers is a requirement for success.
Regional Technical Support
Contact our regional support teams directly for immediate assistance with technical issues and account support.
North America
+1-877-742-6832 X3
support.na@ibosscloud.com
EMEIA
+44 (0) 203 7908289
support.emeia@ibosscloud.com
LATAM
+52 (55) 41696270
support.latam@ibosscloud.com
APAC
+63 (45) 4571057
support.apac@ibosscloud.com
Industry Leading Support
We offer industry leading 12 hour phone support as standard in all our packages along with best in class mission critical support options.
12-Hour Standard Support
Included at no additional charge with all iboss deployments
Mission Critical Support
24/7 coverage with shortened SLAs for critical business needs
Global Support Team
Experienced engineers worldwide committed to your success
Technical Support Center
Access the iboss Technical Support Center to gain instant access to our knowledgebase, discussion forums, ticket submissions and more.
Go To Support Center Support Overview
Support Services Available
Access comprehensive support resources and services designed to ensure your success with the iboss Zero Trust SASE Platform
Support Tickets
Submit and track support requests through our online portal with detailed case management
Knowledgebase
Browse comprehensive documentation, guides, and technical articles for self-service support
iboss Troubleshooter
Get instant answers to common questions with our interactive troubleshooting tool
Phone Support
Direct access to support engineers with industry-leading 12-hour coverage included
Advanced Support Options
All iboss deployments include our unmatched 12-hour Standard Support at no additional charge. Customers have the option to purchase Mission Critical Support for additional coverage, including shortened SLAs and 24/7 support.
Standard Support (Included)
- • 12-hour phone support coverage
- • Online ticket system access
- • Knowledgebase and documentation
- • Email support response
Mission Critical Support (Optional)
- • 24/7 phone support coverage
- • Shortened SLA response times
- • Priority ticket escalation
- • Dedicated support engineer assignment
Learn More About Support
Download our technical support datasheet to learn more about our comprehensive support offerings, SLA details, and coverage options.
Experience the Power of Zero Trust SASE
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